We always try to give the best possible service, but there may be times where you are dissatisfied. If you feel that you want to make a formal complaint the easiest way to do so is online by filling out this form. Alternatively you can speak to our support team through live chat or on the phone from Monday to Friday from 8.30am to 4pm. In the event that you feel aggrieved by Izola Bank's decision, you can refer the matter to The Office of the Arbiter for Financial Services by writing to: The Office of the Arbiter for Financial Services, First Floor, Pjazza San Kalċidonju, Floriana FRN 1530 - Malta.
How do I make a complaint?
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Personal
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Corporate
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PSD2
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- Board of Directors and Corporate Governance
- Company Notifications
- Borrowing from Financial Markets
- Annual Reports and Financial Statements
- PDMR notifications
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Head Office
Izola Bank p.l.c
4, Castille Place
Valletta VLT 1062
Malta
+356 2792 2040
+33 3 59 55 36 45
+32 71 96 25 25

Head Office
Izola Bank p.l.c
4, Castille Place
Valletta VLT 1062
Malta
+356 2792 2040
+33 3 59 55 36 45
+32 71 96 25 25
Company Reg: C 16343
VAT No: MT 13175712
Swift BIC: IZOLMTMT
© 2022 Izola Bank p.l.c.
Izola Bank p.l.c. is licensed to undertake the business of banking in terms of the Banking Act (Cap 371 of the Laws of Malta) and is regulated by the MFSA (Malta Financial Services Authority).